{"id":604,"date":"2025-10-11T16:48:41","date_gmt":"2025-10-11T21:48:41","guid":{"rendered":"https:\/\/animeralac.com\/?page_id=604"},"modified":"2025-10-11T16:48:43","modified_gmt":"2025-10-11T21:48:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/animeralac.com\/es\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p><strong>Last updated:<\/strong> October 11, 2025<\/p>\n\n\n\n<p>En <strong>Animeralac.com<\/strong>, we want you to be completely satisfied with your purchase.<br>Please read our refund and return policy carefully before making a purchase, as certain products (especially personalized items) have specific conditions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. General Return Policy<\/strong><\/h2>\n\n\n\n<p>We accept returns within <strong>14 days<\/strong> of the delivery date.<br>To be eligible for a return, your item must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It must be <strong>unused<\/strong> and in the same condition as when you received it.<\/li>\n\n\n\n<li>It must be in the <strong>original packaging<\/strong>.<\/li>\n\n\n\n<li>You must provide <strong>proof of purchase<\/strong> (order confirmation or receipt).<\/li>\n<\/ul>\n\n\n\n<p>To initiate a return, please contact us at <strong><a>animeralac@gmail.com<\/a><\/strong> with your order number and reason for return.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Non-Returnable and Non-Refundable Items<\/strong><\/h2>\n\n\n\n<p>Please note that <strong>certain types of products cannot be returned or refunded<\/strong>, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom or personalized products<\/strong> (for example: cases, shirts, or items made with your own photo or design).<\/li>\n\n\n\n<li><strong>Digital products or downloadable content.<\/strong><\/li>\n\n\n\n<li><strong>Gift cards or promotional vouchers.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>These items are final sale due to their personalized nature or instant delivery format.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Damaged or Defective Products<\/strong><\/h2>\n\n\n\n<p>If you receive a damaged or defective item, please contact us immediately at <strong><a>animeralac@gmail.com<\/a><\/strong> within <strong>7 days<\/strong> of receiving your order.<br>Include photos of the product and packaging.<br>We will review the case and may offer a <strong>replacement<\/strong> or <strong>refund<\/strong> depending on the situation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Refund Process<\/strong><\/h2>\n\n\n\n<p>Once your return is received and inspected, we will notify you by email whether your refund is approved or rejected.<br>If approved, the refund will be processed automatically to your <strong>original payment method<\/strong> within <strong>5\u201310 business days<\/strong>, depending on your bank or payment provider.<\/p>\n\n\n\n<p>Please note that <strong>shipping costs are non-refundable<\/strong>. If you receive a refund, the original shipping charges will be deducted from your total.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Exchanges<\/strong><\/h2>\n\n\n\n<p>We currently do not offer direct exchanges.<br>If you wish to change an item, please request a refund and then place a new order for the desired product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Return Shipping<\/strong><\/h2>\n\n\n\n<p>Customers are responsible for the <strong>return shipping costs<\/strong>, unless the item arrived damaged or defective.<br>We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Contact Us<\/strong><\/h2>\n\n\n\n<p>For any questions about this policy or your order, please reach out to us at:<br>\ud83d\udce9 <strong><a>animeralac@gmail.com<\/a><\/strong><br>\ud83c\udf10 <strong><a href=\"https:\/\/animeralac.com\/es\/\">https:\/\/animeralac.com<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: October 11, 2025 At Animeralac.com, we want you to be completely satisfied with your purchase.Please read our refund and return policy carefully before making a purchase, as certain products (especially personalized items) have specific conditions. 1. General Return Policy We accept returns within 14 days of the delivery date.To be eligible for a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-604","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7 Refund and Returns Policy<\/title>\n<meta name=\"description\" content=\"Last updated: October 11, 2025 At Animeralac.com, we want you to be completely satisfied with your purchase.Please read our refund and return policy \u27a4\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<script type=\"application\/ld+json\" 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