Refund and Returns Policy

Last updated: October 11, 2025

En Animeralac.com, we want you to be completely satisfied with your purchase.
Please read our refund and return policy carefully before making a purchase, as certain products (especially personalized items) have specific conditions.

1. General Return Policy

We accept returns within 14 days of the delivery date.
To be eligible for a return, your item must meet the following conditions:

  • It must be unused and in the same condition as when you received it.
  • It must be in the original packaging.
  • You must provide proof of purchase (order confirmation or receipt).

To initiate a return, please contact us at animeralac@gmail.com with your order number and reason for return.

2. Non-Returnable and Non-Refundable Items

Please note that certain types of products cannot be returned or refunded, including:

  • Custom or personalized products (for example: cases, shirts, or items made with your own photo or design).
  • Digital products or downloadable content.
  • Gift cards or promotional vouchers.

These items are final sale due to their personalized nature or instant delivery format.

3. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at animeralac@gmail.com within 7 days of receiving your order.
Include photos of the product and packaging.
We will review the case and may offer a replacement or refund depending on the situation.

4. Refund Process

Once your return is received and inspected, we will notify you by email whether your refund is approved or rejected.
If approved, the refund will be processed automatically to your original payment method within 5–10 business days, depending on your bank or payment provider.

Please note that shipping costs are non-refundable. If you receive a refund, the original shipping charges will be deducted from your total.

5. Exchanges

We currently do not offer direct exchanges.
If you wish to change an item, please request a refund and then place a new order for the desired product.

6. Return Shipping

Customers are responsible for the return shipping costs, unless the item arrived damaged or defective.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Us

For any questions about this policy or your order, please reach out to us at:
📩 animeralac@gmail.com
🌐 https://animeralac.com